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1-877-882-2723
Mon-Fri 8:00 – 4:30

We have all the answers to your questions.

Browse our Frequently Asked Questions about Our Grills or feel free to contact us.

Are you are a licensed contractor?

No, we do not do any construction at your property, our products are prefabricated then delivered or shipped to your home.

How do you hook up the side burner?

Note: Use Teflon tape on all threaded connections.
1. Connect a short double ended 3/8 female flare gas line to the back of the BBQ.
2. Then connect a 3/8 Flare “T” Fitting to the gas line.
3. From that connection, you will have two remaining access points: one for the side burner and one for the Incoming gas.
4. Make your connections and light it up.

How do you light the backburner?

1. Make sure the gas is on.
2. Turn the knob slowly but stop before the ignition snaps, when you stop, hold the knob for 7-10 seconds. This allows the gas to flow thru the Infrared Backburner for 7-10 seconds allowing the gas to migrate to the opposite side of the Backburner where the ignition is located.
3. After doing so proceed to turn the knob to complete the snap.
4. Once you hear the snap the gas will be ignited.

Does the fire pit have a hole for drainage?

KoKoMo Grills currently does not cut any holes for drainage, but when your plumber hooks up the gas to the burner you have to drill a hole into the cement board in order to get to the burner. So that provides an out for water.

The flame is low.

Valve might need replacing. Regulator might be restricting too much gas.

Fire is coming out of the front of the grill by the knobs.?

Burners either need to be cleaned, or there is something disturbing the flow of the gas making the gas travel back towards the valve and with the ignition igniting the gas you are getting fire right by the knobs.

Do you install your products

We install our products for most areas.

How long does it take to build?

Most builds take about 6-8 weeks depending on complexity of the build.

How can I tell if I have a gas leak?

A good test is to mix a bit of water with dish soap. Then with a brush dab your connections with the soapy water, if you do indeed have a leak you will see your connection start to bubble. The flame in the grill is higher in the back than in the front. Needs some cleaning! Take the burners out, remove the cotter pins that are behind and beneath the BBQ and shake them or air gun them and get all the dirt out of the burners. Keep in mind that if your burners are bowed it is time for new ones. If your grill is brand new out the box and your running L.P gas, then you might have a N.G Unit The grill is not getting any gas. Check the line. There is a chance that there is foam at the entrance of your gas line located in the back right corner of the grill. It might have a fouled regulator. There might be a gas leak plugging your regulator for safety.

The grill is not getting hot enough?

Regulator might be restricting too much gas.

You can smell gas when the grill is off.

Check all connections to the grill if there are no leaks then there is a chance that there is actually a leak right underneath the grill. To check it is easy, get in front of the grill and look at the valves from underneath. There is one screw that holds each valve into place. Tighten each one snuggly, this should be the solution.

The burners will light with a match only.

99% of the time Valves need to be replaced, the ignitions system has failed.

How do I maintain my grill / island?

Click Here and refer to our Care & Maintenance Guide for caring for your KoKoMo Grill / Outdoor Kitchen.

Still have questions? Contact Us

Customer Service

TOLL-FREE: 1-877-882-2723

LOCAL: 602-749-2052

Warehouse
KoKoMoGrills, LLC – 1325 E Gibson Lane Phoenix AZ 85034

HOURS OF OPERATION

Monday-Friday, 9AM-4:00PM


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